FAQ

SweepSpot Casino is a premier social casino that uses a sweepstakes model. This allows players in the United States to enjoy popular casino games without the traditional requirements of a real-money gambling site. You play with two types of virtual currency: Gold Coins and Sweeps Coins. Gold Coins are used for social play and have no monetary value. Sweeps Coins, however, can be used to participate in sweepstakes games. If you win more Sweeps Coins through gameplay, you can eventually redeem them for real prizes, including cash or gift cards.

New players are greeted with a generous welcome package to help them start their journey. When you successfully create and verify your account, you will receive 10,000 Gold Coins and 2 Sweeps Coins for free. No initial purchase is required to claim this specific offer. To ensure you receive your coins, make sure to complete the registration process fully. This often includes verifying your mobile phone number. Once your account is active, the coins are automatically added to your balance so you can begin playing immediately.

Yes, we offer a significant boost for players who choose to purchase Gold Coin packages. Your first two qualifying purchases come with a 150% extra coin bonus. This means you receive much more value for your initial transactions. When you visit the store, look for the “Welcome Package” options. These bundles are specifically designed to maximize your playtime and provide extra Sweeps Coins as a bonus. The extra coins are credited to your account as soon as the transaction is confirmed.

Transparency is important to us, which is why we keep our requirements simple. All Sweeps Coins obtained through bonuses or purchases must be played through at least one time (1x) before they become eligible for redemption. For example, if you receive 2 Sweeps Coins as part of a bonus, you must use those coins to play games. Once you have played them once, any winnings resulting from those spins or hands are considered “redeemable.” This 1x requirement applies to the welcome bonus, daily login rewards, and purchase matches.

While we strive to bring fun to as many people as possible, legal regulations mean we cannot operate in every location. Currently, players residing in the following states are restricted from playing or redeeming prizes: California, Connecticut, Delaware, Georgia, Idaho, Kentucky, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Washington, and West Virginia. If you live in any other state within the United States, you are welcome to join the fun. Please ensure you are at least 18 years old (or the age of majority in your jurisdiction) before signing up.

We believe in rewarding our players every single day. The Daily Fortune Spinner is a manual opt-in bonus that resets every 24 hours. When you log in to your account, you have the opportunity to spin the wheel for a chance to win various prizes. The wheel can award up to 100,000 Gold Coins or 2 Sweeps Coins. It is a fantastic way to keep your momentum going without needing to make a purchase. Just remember to log in daily to take advantage of this free opportunity.

SweepSpot Casino features a high-quality library of games from some of the most respected names in the industry. We partner with top-tier providers like Games Global, Microgaming (now Apricot), All41, and Slingshot Studios to ensure a premium experience. You can explore a wide range of online slots, including classic three-reel games and modern video slots with complex bonus rounds. We also offer table games for those who prefer strategy. All our games are tested for fairness to ensure a balanced and exciting environment.

To maintain a secure environment and comply with regulations, we require players to complete a “Know Your Customer” (KYC) process. This must be finished before you can redeem any Sweeps Coins for prizes. You will need to provide a valid government-issued photo ID and proof of residency, such as a utility bill. This process confirms your identity and ensures that prizes are sent to the correct person. Our team reviews these documents quickly to keep your experience moving forward.

If you decide to purchase Gold Coin packages, we offer secure and familiar payment options. We currently accept major credit and debit cards, including Visa and MasterCard. All transactions are processed using high-level encryption to protect your financial data. When you make a purchase, the Gold Coins and bonus Sweeps Coins are usually credited to your account instantly. Please note that all transactions are processed in United States dollars ($).

Absolutely. Our platform is fully optimized for mobile gameplay, allowing you to take the excitement with you wherever you go. There is no need to download a bulky app; simply access our website through your mobile browser. The games are designed to perform smoothly on both smartphones and tablets. Whether you use an iOS or Android device, you will have access to the same features, bonuses, and security measures as the desktop version.

We are committed to providing excellent support to our community. If you have questions that are not covered in this FAQ, you can reach out to us via email at help@sweepspot.com. We also offer a live chat feature for more immediate assistance. Our support team is knowledgeable and friendly, ready to help with technical issues, account inquiries, or bonus questions. We aim to resolve all concerns quickly so you can get back to spinning the reels.

In accordance with sweepstakes regulations, we offer an Alternative Method of Entry (AMOE). This allows players to receive Sweeps Coins without making a purchase by sending a request through the mail. Each approved handwritten request card sent via post will grant you 2 Sweeps Coins. You must follow the specific formatting and terms and conditions found in our official rules to ensure your request is valid. This is another way we ensure our platform remains accessible to everyone in the United States.